Return Policy

If you are unsatisfied with your Big Truck Tire Step within 30 days of placing your order you may return for a refund. All returns are subject to a restocking fee. Restocking fees vary depending on the condition of the Big Truck Tire Step or Accessories at the time of the return. In order to receive credit, returns must be authorized by a representative before being shipped back to our warehouse.

To obtain an RGA (Return Goods Authorization), call our toll free number (616) 531-8868 with the following information:

  • Original Order #
  • Date of purchase
  • Reason for return

  • The representative will provide you with an RGA # via email. Print and place this form in the box with your return.

    Once we receive the Big Truck Tire Step or Accessory in our warehouse we will inspect the package for any defects. Refunds are typically initiated within 5 business days from receipt of the returned goods.