Frequently Asked Questions

Q. How do I register?
A. Click on the Login link at the top of the screen, register by providing us your email address and other important information.  You will be receive an e-mail confirming your successful registration.


Q. Can I order a product and have it shipped outside of the United States?
A. Yes we can ship anywhere in the world. However international orders must be pre-paid via wire transfer in US dollars.  We do not accept credit cards from countries other than Canada and the United States.  Email us at sales@BigTruckTireStep.com to request our wire instructions.


Q. Can I purchase products using a company purchase order?
A. If you are a School, Municipality, Military or Utility you are pre-approved for "open account".  If you are a private business or consumer you may request a credit application (allow 5 business days for credit decision).  If you wish to expedite your first order you may choose to use a credit card while your credit application is being reviewed.


Q. How do I return a product or cancel my order?
A. We have a 30 day money back guarantee. You must call our offices during regular business hours 8:00am - 5:00pm EST, Monday-Friday to return or cancel an order (800)777-4855.


Q. How do I become a distributor/reseller?
A. We welcome the opportunity to work with new distributors. If you are interested in becoming a dealer we have an application for you to complete. Please visit our reseller signup page.


Q: I'm having trouble checking out, why are all the fields are grayed out?
A: In order to checkout you must enter a valid email address and click "submit". Once you click submit you should be able to fill out the shipping information. Once you have filled out the shipping information click the "save" button and you can now select your preferred shipping method. Next you will choose a payment method and click "save". Now select your email preference and if you don't already have an account you may create one at this time. Now you can click "Place Order" and your order has been submitted.


Q: Why do I get an error when entering my email address on the Secure Checkout page?
A:Make sure you are entering a valid email address such as myemail@mycompany.com. If you are still having problems you may click on the "Login" button above the red "begin checkout" box. Here you should be able to login. Once you have logged in you can return to your cart and finish the checkout process. If you continue to have problems you may contact us at sales@BigTruckTireStep.com or toll free at (800) 777-4855


Q: How can I enter a Purchase Order number when I am paying with a Credit Card?
A: You must enter your Purchase Order number into the "Order Notes" section of the shopping cart before continuing to the checkout page. Then you can select "Credit Card" as your payment method. By clicking "Purchase Order" as the payment method your credit card information will be cleared out.

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