If you are unsatisfied with your Big Truck Tire Step within 30 days of placing your order you may contact us for an exchange/refund. All returns are subject to a minimum 10% restocking fee. Restocking fees vary depending on the condition of the Big Truck Tire Step at the time of the return. To receive a credit/refund, all returns must be authorized by a representative before being shipped back to our warehouse. Restocking fees can be waived if customer opts to exchange for a different product. Shipping costs are the responsibility of the customer.
To obtain an RGA (Return Goods Authorization), call us at (616) 531-8868 with the following information:
- Original Order #
- Date of purchase
- Reason for return
The representative will provide you with an RGA # via email. Print and place the form provided in the original box with your return.
Once we receive the Big Truck Tire Step we will inspect the package for any damage or defects. Refunds are typically initiated within 5 business days from receipt of the returned goods.
Unique Truck Equipment reserves the right to offer the following for all returned items: (a. exchange b. store credit c. refund)